Return Policy

Our primary goal is to make all of our customers 100% satisfied.

Returns

Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, typically we can’t accept your return.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed in the form of store credit.

Exchanges (if applicable)
We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@urbaneon.com.